At Vapeex, we want you to be completely satisfied with your purchase of our vape products. If for any reason you are not satisfied, we offer a straightforward return and refund policy outlined below:

1. Eligibility for Returns:

You may return vape products purchased directly from us within [number] days of the purchase date. To be eligible for a return, the product must be unused, unopened, and in its original packaging. We cannot accept returns of products that have been opened or used due to health and safety reasons.

2. Initiate a Return:

To initiate a return, please contact our customer service team at [Your Contact Information] to request a return authorization (RA) number. You will be asked to provide your order number and a brief explanation of the reason for the return. Once your return is authorized, we will provide you with instructions on how to return the product to us.

3. Return Shipping:

You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and insuring the package, as we cannot guarantee that we will receive your returned item.

4. Inspection and Refund Process:

Once we receive your returned item, our team will inspect it to ensure that it meets our return eligibility criteria. If the return is approved, we will process a refund to the original method of payment within [number] business days. Please note that shipping charges are non-refundable.

5. Exchanges:

If you received a defective or damaged product, we will gladly exchange it for a new one. Please contact our customer service team to arrange for an exchange.

6. Refunds for Promotional Items:

If your purchase included a promotional item or gift with purchase, the value of the promotional item will be deducted from your refund amount if the promotional item is not returned along with the purchased product in its original condition.

7. Contact Us: If you have any questions or concerns about our return and refund policy, please contact our customer service team at [vape.exathome@gmail.com]. We are here to assist you and ensure your satisfaction with our products